Frequently asked question

1. What is PL Info service?

   In short, this is a software that enables users  to track the location of any person or mobile device in a “stealth mode”. We offer several features that may suit various day-to-day uses and specific purposes.

2. How does PL service work?

   Our service enables locating subscribers of major mobile operators just by specifying their phone number. This way, all you need to specify to find the current location of a person is just his or her phone number in international format. Please ensure that the phone number you enter contains no errors.

3. How accurate is the tracker?

   With our tracker for iPhone, Android and other mobile device, you’ll see the location of your phone pinpointed to within 10 square meters.

4. How can you track my mobile device if it is switched off?

   That’s no problem! Your phone constantly searches for the strongest cell tower signal even when it is turned off, and we use those signals to locate your phone.

5. How do you find my cell phone online without Internet access?

   Even though we’re an online service, your phone doesn’t need an Internet connection for us to track it. We use GPS and cell phone tower signals to locate your phone. We can pinpoint a precise location for you by analyzing the signals from multiple cell phone towers.

6. How long does it take?

   PL works fast. Once you enter your mobile number and subscribe, you’ll see your phone's current location in a matter of minutes.

7. For what purposes can I use PL service?

   Monitoring your family and friends, better business management, tracking of any digital device with support for a SIM – this is only a short list of opportunities that PL service offers.

8. Do I need to install the application on the device for PL service to work?

   No, installing and downloading additional software on the target device is not required. Moreover, you may use PL service from any mobile or desktop device with Internet access.

9. Can you see private data on my phone?

   No. We never interact with your device in any way, so your private information remains secure. Inviolability and integrity of your personal data is among our main priorities.

10. What is the accuracy of the Mobile Tracker?

    Free Mobile tracker works only in the evaluation mode. After you purchase a paid subscription, the perimeter of the location will be narrowed down to about ten square meters.

11. When can I start looking for my device?

    It is strongly recommended that you start looking for your lost Android, iPhone or other cellular device as soon as you discover that it is missing. We don’t advise you to wait for a miracle that you will suddenly find your phone behind the corner.

12. What phone models are supported?

    We support any phone or tablet without limitations on manufacturer, model or technical specifications. The only requirement is that this device should use a SIM-card for communication.

13. What countries are supported by PL service?

    You may find the target device in any country – we operate worldwide and need only a phone number of the device in a valid international format.

14. What are the chances of finding my lost device with PL service according to your statistics?

    There is 9/10 chance that PL service will find the device - it is up to you to decide whether it will succeed or not. You may read more about it in the Feedback section.

15. Is it legal to use PL service?

    Yes, data on the location of mobile towers are publicly available and provided to anyone. This services is possible through the use of vulnerabilities of SS7 – the international set of telephony protocols. PL service identifies points of interaction between the device and the nearest towers. More information on the legal aspect of use may be read in the Privacy Policy.

16. Can a person know that he is being traced?

    No, the target will not receive any notifications and there is no way that he or she will know in any way what is being traced at the moment. The features and services provided by PL service on this website don’t influence the normal behavior of the device – it does not “act strange” and does not display any notifications. All queries are performed using intelligent routing system that masks the queries from the website, making it almost impossible to monitor or trace the SS7 commands in any manner. Target person does not receive any calls or SMS from you or PL service in the process.

17. How confidential is the use?

    We guarantee that the service is completely confidential. All user information passes through the two-factor encryption phase. In addition, we reserve the right to non-disclosure to third parties about any transactions related to the PL service. Payment for our services is also 100% anonymous.

18. How much does it cost to use all phone lookup features, provided by PL services?

    Current rates are specified inside your personal account and on the “Rates” page. Please be sure to check the special offers and bonuses we provide for new users.

19. What payment methods are available?

    Currently there is only one payment method that fits our principles of non-disclosure of user data – Bitcoin. Such transactions are impossible to be traced and nobody will ever find out that you used PL services for your own purposes. Possibly some other online payment options will appear and be added in the future.

20. How many times can I use the service after the subscription?

    The total number of searches is unlimited. The subscription is active for one month and allows searching for one device unlimited number of times.

21. What if I need to monitor two or more devices?

    Please be informed that you can monitor as many mobile devices as you want. However, when you purchase one subscription, you can monitor one phone or tablet only. You can change the target cell free of charge during the whole subscription period as many times as you wish. In case you need to monitor two, three or more cells at a time, you need to purchase two, three or more subscriptions respectively.